Frequently Asked Questions

To resend your itinerary, please follow the steps below :

1. 1. Open our website Milllennium IT Solutions - FZCO
2. 2. Choose the "Orders" menu
3. 3. Input your Milllennium IT Solutions - FZCO code and email
4. 4. Click Search
5. 5. Choose "Resend Itinerary", put your email address then click on "Send"

For Member, you must login first to Manage your Order.

You can resend your e-ticket at any time via 'Orders’ in our website.

1. 1. Visit our website and click on 'Orders’ , then key in your Milllennium IT Solutions - FZCO code and your email address (the one you used to make your booking).
2. 2. Click on ‘Search’
3. 3. Go to resend itinerary and key in your email address then click on "Send"

You can find your booking code in the email confirmation that we sent to you.
Milllennium IT Solutions - FZCO provide 2 booking codes in your email, They are Milllennium IT Solutions - FZCO code and airline booking code.

Airline will require traveler to fill name and surname similarly as written in their Identity Card or passport.
If you have middle name as well, please input your middle name along with your name into one words in name column, because airline does not permit spaces or punctuation marks in the names.

Example : Mr. Thomas Alfa Edison

Title : Mr.
First Name : ThomasAlfa
Last Name : Edison

Don't worry. If your name contains 1 word only, you can input your name both in the name column and surname column.
Ex : Kevin, Name "Kevin" and Surname "Kevin"

Some airlines does not need specific passport information in your flight booking. If they do, it will show up during the booking process and you can see the required passport data in traveler's information detail.

Don’t worry, our team can help find your Milllennium IT Solutions - FZCO code by filling in your flight details here (Click here)

Rest assured! This will not cause any problems for you. Tickets with 'low cost carriers' (such as AirAsia) do not provide an e-ticket number on the e-ticket. These airlines usually show a barcode instead of a ticket number on the boarding pass. You will receive your boarding pass from the airline after completing your counter check-in.

We apologize for your incovenience, We can't accept name with more than 40 characters, because the airline system does not accept the name with more than 40 characters.

If your name includes special characters or accents, the system will change it into normal letters. The reason is because the airline system does not accept special characters.

1. 1. Start searching your flight by filling in your flight detail
2. 2. Select the flight that you want with the best price and the most suitable flight schedule
3. 3. After you have chosen your flight, you are required to fill in contact information and traveler details
4. 4.We have provided various payment method for you to choose.
5. 5. After your payment is confirmed, Please wait for the confirmation itinerary

We're sorry to hear that you missed your flight. Nevertheless, it is the traveler's own responsibility to be on time for the flight. 
Unfortunately, once ticket status is no-show (a condition when you are unable to take the flight and the flight is already departed), then your ticket will be considered as forfeited.

No worries! You can always reset your account password if you forget it.
As long as you can provide your email address to us, you can request “Reset Password” in here (Click here)

Before traveling to international trip, make sure your passport has six months validity since it is the general rule for traveling international route.
Most countries will not permit a traveler to enter their country unless the passport has more than six months validity until after the final day of trip.

Generally, doctors recommend you not to board until your baby’s immune system is fully developed. One month old of full-term infants may be allowed to board, though most doctors recommend anywhere between three months and six months. If your baby has heart, lung problems or any kind of illness which may worsen during flight, please discuss to your pediatrician before boarding. Each airline has different policies for infants.

If you registered as an Milllennium IT Solutions - FZCO Member, you will get several benefits.
You can manage your orders easier and faster, use the traveler list feature for the fastest booking’s process and you will be informed with the lowest fare for any route you desire.You can register as an Milllennium IT Solutions - FZCO Member here (Click here)

Please note!
Do not share your Milllennium IT Solutions - FZCO member account with another person. Please read our Terms and Conditions (Click Here)

Please ensure that your passport at least has six month's validity until after your flight schedule passed. It is essential to check with the consulates of the country you're planning to visit prior to the departure so that you don't miss any of travel documents.

If you must take flight frequently during your pregnancy, your health care provider might recommend you to limit your total flight time. Mostly, health care provider and many airlines might restrict travel after 36 weeks of pregnancy. If you're experiencing pregnancy complications which possibly worsened in the airplane or require emergency care, you would likely not allowed to travel by your healthcare provider.

To resend your itinerary, please follow the steps below :

1. 1. Open our website Milllennium IT Solutions - FZCO
2. 2.Choose the "Orders" menu
3. 3. Input your Milllennium IT Solutions - FZCO code and email
4. 4. Click Search
5. 5. Choose "Resend Itinerary", put your email address then click on "Send"

For Member, you must login first to Manage your Order.

You can resend your e-ticket at any time via 'Orders’ in our website.

1. 1. Visit our website and click on 'Orders’ , then key in your Milllennium IT Solutions - FZCO code and your email address (the one you used to make your booking).
2. 2. Click on ‘Search’
3. 3. Go to resend itinerary and key in your email address then click on "Send"

For Member, you must login first to Manage your Order.

You can find your booking code in the email confirmation that we sent to you.
Milllennium IT Solutions - FZCO provide 2 booking codes in your email, They are Milllennium IT Solutions - FZCO code and airline booking code.

Airline will require traveler to fill name and surname similarly as written in their Identity Card or passport.
If you have middle name as well, please input your middle name along with your name into one words in name column, because airline does not permit spaces or punctuation marks in the names.

Example : Mr. Thomas Alfa Edison

Title : Mr.
First Name : ThomasAlfa
Last Name : Edison

Don't worry. If your name contains 1 word only, you can input your name both in the name column and surname column.
Ex : Kevin, Name "Kevin" and Surname "Kevin"

Some airlines does not need specific passport information in your flight booking. If they do, it will show up during the booking process and you can see the required passport data in traveler's information detail.

Don’t worry, our team can help find your Milllennium IT Solutions - FZCO code by filling in your flight details here (Click here)

Rest assured! This will not cause any problems for you. Tickets with 'low cost carriers' (such as AirAsia) do not provide an e-ticket number on the e-ticket. These airlines usually show a barcode instead of a ticket number on the boarding pass. You will receive your boarding pass from the airline after completing your counter check-in.

We apologize for your incovenience, We can't accept name with more than 40 characters, because the airline system does not accept the name with more than 40 characters.

If your name includes special characters or accents, the system will change it into normal letters. The reason is because the airline system does not accept special characters.

1. 1. Start searching your flight by filling in your flight detail
2. 2. Select the flight that you want with the best price and the most suitable flight schedule
3. 3. After you have chosen your flight, you are required to fill in contact information and traveler details
4. 4. We have provided various payment method for you to choose.
5. 5. After your payment is confirmed, Please wait for the confirmation itinerary

We're sorry to hear that you missed your flight. Nevertheless, it is the traveler's own responsibility to be on time for the flight. 
Unfortunately, once ticket status is no-show (a condition when you are unable to take the flight and the flight is already departed), then your ticket will be considered as forfeited.

You will receive your e-ticket as soon as your reservation with the airlines is completed and it will be sent to you via email.
It is possible that the confirmation email along with your e-ticket and receipt ends up in your spam filter (it is in the spam folder tab in your registered email). Please try to check in there.

To check your payment status, please manage your booking, please follow the steps below :

1. 1. Open our website Milllennium IT Solutions - FZCO
2. 2. Choose "Orders" menu
3. 3. Input your Milllennium IT Solutions - FZCO code and email
4. 4. Click Search
5. 5. Scroll down and find your latest Payment Status

For Member, you must login first to Manage your Order.

For credit card as your payment method, we suggest you try to use another cards.
After change and still unable to pay by using your card, you may change your payment method to bank transfer or other payment method available.
In case you have checked and found deduction in your account, please submit through our form (Click Here) and our team will give you further assistance.

There are around 28 currencies and more currencies will be available soon:

1. Arab Emirates Dirham (AED/ د.إ)
2. Australian Dollar (AUD/ $)
3. Bangladeshi Taka (BDT/৳)
4. Brunei Dollar (BND/ B$)
5. Canadian Dollar (CAD/ $)
6. Chinese Yuan (CNY/ ¥)
7. Euro (EUR/ €)
8. British Pound (GBP/ £)
9. Hong Kong Dollar (HKD/ $)
10. Indonesian Rupiah (IDR/ Rp)
11. Indian Rupee (INR/ ₹)
12. Japanese Yen (JPY/ ¥‎ )
13. Cambodian Riel (KHR/ ៛‎ )
14. Korean Won (KRW/ ₩ )
15. Laostian Kip (LAK/ ₭)
16. Sri Lankan Rupee (LKR/ Rs)
17. Burmese Kyat (MMK/ K)
18. Macau Pataca (MOP/ MOP$)
19. Malaysian Ringgit (MYR/ RM)
20. New Zealand Dollar (NZD/ $)
21. Philippine Peso (PHP/ ₱)
22. Russian Ruble (RUB/ ₱)
23. Saudi Arabian Riyal (SAR/ ﷼‎)
24. Singapore Dollar (SGD/ $)
25. Thailand Baht (THB/ ฿ )
26. Taiwan Dollar (TWD/ NT$)
27. United States Dollar (USD/ $)
28. Vietnam Dong (VND/ ₫)

There are 10 payment methods that you can choose to complete your payment on Milllennium IT Solutions - FZCO, such as:

• Credit card
• Bank Transfer
• Debit Card
• Over The Counter
• E wallet
• Internet Banking
• ATM
• QR Pay
• Pay At Hotel
• Pay Later

If you already get a booking itinerary / ticket, it means that you have also received the payment receipt from us.
The payment receipt always sent along with the ticket and email confirmation. This payment receipt shows the full amount paid and it is only in the form of invoice.
You can get your payment receipt by resending your confirmation email to your email any time via "Orders" in our website.

Please double-check your transaction receipt or payment slip and check your bank statement whether it is already deducted or not.

Please contact your bank to double confirm. If it's confirmed that your payment is already deducted to Milllennium IT Solutions - FZCO sucessfully, please submit your complaint to our form (Click here).
Our team will help you to check your payment and will inform you back as soon as possible.
Once we receive your form, our team will help you to check your payment and inform you back. Most of the time we will need your payment receipt.

*Remember always save your payment receipt.

Every ticket has its own conditions, especially when it comes to change a flight date. You can find the exact conditions for your flight when you search your flight. If there is a word "Reschedule" stated in the flight detail, it means you are able to change your flight. 
Please note, it is also possible that your ticket is not allowed to be changed.

You can send us a request to change your flight date/ reschedule through the 'Change Flight’ menu in 'Orders' in our website.
Here are the detailed instruction for change flight/ reschedule request:

1. 1. Visit our website and click on 'Orders’ , then input with your Milllennium IT Solutions - FZCO code and your email address (the one you used to make your booking).
2. 2. Click on ‘Search’
3. 3. Choose the option 'Change flight’ and follow the steps.

For Member, then you must login first in order to Manage your booking,

1. 1. Visit our website, Login and click on 'Order’, then input with your Milllennium IT Solutions - FZCO code
2. 2. Click on ‘Search’
3. 3. Choose the option 'Change flight’ and follow the steps.

For check your refund status, you can simply go to 'Orders' menu, then fill in your Milllennium IT Solutions - FZCO code and your registered email.
If you request for a refund, the status will be displayed there.

If you have registered and have an Milllennium IT Solutions - FZCO account before, please login to your Milllennium IT Solutions - FZCO account first before go to 'Orders' menu.

Please send us a correction name request through our form and make sure you select 'Change Traveler Data’ in 'Orders' menu in our website.
Here is the instruction:

1. 1. Visit Our website and click on 'Orders’ then insert with your Milllennium IT Solutions - FZCO code and your email address (the one you used to make your booking).
2. 2. Click on ‘Search’
3. 3. Choose the option 'Change Traveler Data and follow the steps.

If you are a Member, then you must login first in order to Manage your booking,

1. 1. Visit our website, Login and click on 'Orders’ with your Milllennium IT Solutions - FZCO code
2. 2. Click on ‘Search’
3. 3. Choose the option 'Change Traveler Data and follow the steps.

*Please notice:
Changing a flight ticket usually requiring additional costs even if you just need to correct a small spelling mistake for your name.

If your voucher code isn't working or if you don't see the field to verify your voucher, then you need to make sure your booking meets all the following conditions:

- Voucher must be applied by using same currency from your original booking
- Check if all spaces are deleted at the beginning and at the end of the code
- Check if you are mistaken 0 (the number) with O (the letter)
- Check the validity of the code. A voucher code is valid for 1 year since the date you received the voucher email.
- The voucher from flight booking is valid for flights only
- Enter the code on the payment page by clicking on ‘Verify’ to apply the voucher code

A voucher code is valid for 1 year starting from the date when you received the voucher email.
Once validity has expired, you can’t redeem it anymore.

Every ticket has its own conditions when it comes to changing a flight date.
You can find the conditions for your flight by manage your booking or in your booking itinerary email, it is also possible that your ticket cannot be changed.
Please note, all change flight costs will follow airlines rules (including the change and service fee) and the cost of each airline will not be the same. If you proceed to change, we consider you have fully aware and AGREE with the conditions.

Unfortunately, no airlines allow this request even for any reason. An e-ticket is non-transferable, it is personal.

In case you need to change your flight route, you need to make sure that your flight is eligible for rerouting.
Please refer to the Terms & Conditions for each airline for the rerouting option.
If the option for rerouting is available, go "Orders" in our website to manage your booking and choose the changes you desire.
You only need to cover the difference in price and the corresponding fee for the changes.

However if your flight time is near, usually you cannot make the changes anymore and if you already did online check-in before, no re-routing allowed.

Every ticket has its own conditions when it comes to cancellation. You can find the exact conditions for your flight in your flight booking itinerary email.
*Please note: 
It is also possible that your ticket cannot be cancelled. In that case, you will not receive any refund.

If you're sure you want to cancel your ticket, please send us a cancellation request in the ‘Cancellation’ option in 'Orders' menu at our website. Then, please follow the instructions below:

1. 1. Visit our website and click on 'Orders’, then input with your Milllennium IT Solutions - FZCO code and your email address (the one you used to make your booking).
2. 2. Click on ‘Search’
3. 3. Choose option ‘Cancellation’ and fill in the form.

If you are a Member, then you must login first in order to Manage your booking,

1. 1. Visit our website, Login and click on 'Orders’ with your Milllennium IT Solutions - FZCO code 
2. 2. Click on ‘Search’
3. 3. Choose option ‘Cancellation’ and fill in the form

*Please note:
This is only a cancellation request, your booking is not cancelled yet!

Schedule changes are always made by the airline, not by us. The airline is responsible for the transport of travelers to the destination which was originally purchased by them. 
However, airlines have the right to make changes to the flight schedule any time. 

Minor schedule change: 
You will receive an email from us regarding the schedule change. A minor change on your schedule doesn't require any action. You can use your original e-ticket to travel. You don't need to confirm the schedule change to us. 

Major schedule change: 
In this case, you will also receive email from us regarding updates on your flight schedule. When a major change on your schedule is made, the airline will need your confirmation and you can contact the airline through the help or support page in their website to confirm. 

We strongly recommend you to be at the airport at least 3 hours in advance to do counter check-in or check-in online days prior to your departure date (Check-in online may not be available for some airlines). 
Reschedule/Change/Cancel by the airline may also occur even after online check-in.

The accessible time for check-in online varies per airline. Most airlines allow check-in online 24 hours prior to departure. You can do online check-in at airline website directly using PNR Code and others required details from your e-ticket in your email.

You can find more check-in information by (click here) and choose the airlines you have booked.

In case online check-in doesn't work, please double-check on the requirements below to complete your online check-in.

• Is the online check-in already available? For most airlines, online check-in will be available at 24-48 hours prior to departure.
• Are you using the correct data to check-in? Please double check on the departure city, PNR, and your surname

*Please note
Check-in online may not available for some airlines.

If you don't want to print your E-ticket, you can show your PNR Code on your phone when you do the check-in at the airport.

You can get a boarding pass when you do the check-in at the airport.
Please provide your booking code when you do the check-in at the airline counter in the airport.

We suggest you to arrive at the airport at least 2 hours before your departure time to avoid late check-in.

You are not allowed to make any changes if you already checked-in at the aiport or at the website.

Most airlines provide web check-in feature for their booking, You can purchase add-ons when you do the web check-in.

Seat is automatically reserved for you by the airlines, you can see this on your boarding pass. You will receive your boarding pass from the airline after completing your counter check-in or (online) check-in. Check-in online may not be available for some airlines.

For add baggage, you can simply go to 'Orders' menu in our website/apps.
Here are the detailed instruction for Add baggage request:

1. 1. Visit our website and click on 'Orders’ , then input with your Milllennium IT Solutions - FZCO code and your email address (the one you used to make your booking).
2. 2. Click on ‘Search’
3. 3. Choose the option 'Add baggage’ and follow the steps.

Most sports equipment is prohibited in the cabin and must be inside your checked baggage.
Make sure to buy extra baggage capacity to carry your sport equipment.
Some airlines will have extra handling fee for sport equipment which most of them can be added via online check-in.

If you haven't booked yet and you want to know how much baggage you can bring, you can view the checked baggage allowance when you search your flight.
Please pay attention to the baggage symbol. If you don't see the baggage symbol, it means you need to buy the baggage for your flight (no free baggage provided).
You can check the minimum and maximum quantity of the additional baggage allowance during the booking process. Please see on the traveler data information page during booking process and you will find the baggage option.

If you already booked your flight and you want to check the baggage information, please check it in the 'Orders'.
The quantity of baggage that you can take with you will be different per airlines.

Hand (cabin) baggage normally allowed up to the maximum 7 kg per person/ traveler.

Do you want to take your dog, cat or another kind of pet travelling with you?
You have to contact the airlines directly and use your PNR code number to arrange it with the airlines.

You can arrange your seat’s number by contacting the airlines. Please use your PNR number (listed on your e-ticket) to reserve your seat with the airlines.

*Please notice:
Some airlines will charge a fee for the seat reservation.
It may also be that you can only reserve a seat during counter check-in.

You can select your preferred meal at the airline’s website by using online check-in or contacting the airlines directly.
Please note that most airlines charge a fee for meal selection.
Check-in online may not be available for some airlines.

You can get wheelchair assistance and other special requests by contacting the airlines directly. Use your PNR code number to arrange with airlines.